Privacy Policy

This Privacy Policy explains how Defign Solutions Ltd. (“Defign Solutions”, “we”, “us”, “our”) collects, uses, discloses, and protects personal information when you visit our website, contact us, or use our services. It applies to information collected online through defign.ca, get.defign.ca, and related pages, as well as information you share with us directly by email, phone, or other channels.

Defign Solutions may collect the following types of information:

• Contact information: such as your name, business name, email address, phone number, and any details you choose to share when you submit a form or contact us.​

• Usage and technical data: such as IP address, browser type, device information, and pages visited, collected via standard web server logs, analytics tools, and cookies.​

• Service-related information: such as project briefs, access credentials you choose to provide (for example to your website or tools), billing details, and communication records needed to deliver our services.​

You can choose not to provide certain information, but this may limit our ability to respond to inquiries or deliver services.

We use personal information only as reasonably necessary to operate our business and deliver our services, including to:​

• Respond to inquiries, provide quotes, and manage client relationships.

• Deliver and support the Digital Operations, Growth Systems, and Brand & Product Management tiers and related projects.​

• Operate, maintain, and improve our websites, including monitoring performance and usage patterns.​

• Send service-related communications, such as updates, notices, and important information about your account or projects.

• Comply with legal and regulatory obligations and protect our rights, property, and safety, as well as those of our users and partners.​

We may occasionally send you relevant updates or marketing communications; where required by law, we will obtain your consent and provide an easy way to opt out.

Our websites may use cookies and similar technologies to recognize your browser, remember preferences, and understand how visitors use our site. We may also use third‑party analytics tools (such as Google Analytics) to collect aggregated data about traffic and usage.​

You can usually adjust your browser settings to refuse cookies or alert you when cookies are being sent; however, some site features may not function properly without them.

Defign Solutions does not sell your personal information. We may share personal information in limited circumstances:​

• Service providers: With trusted third‑party vendors who help us operate our website, process payments, provide hosting, analytics, or other support services, under confidentiality obligations.​

• Legal and safety: When required or permitted by law, such as to comply with a legal obligation, respond to lawful requests, or protect our rights and the rights of others.​

• Business transfers: In the event of a merger, acquisition, or other corporate transaction, personal information may be transferred as part of the business assets, subject to appropriate protections.​

Any sharing is limited to what is reasonably necessary for the relevant purpose.

Personal information is stored using reasonable administrative, technical, and physical safeguards designed to protect it against loss, theft, unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, but we strive to apply appropriate measures consistent with industry practices and our size and risk profile.​

We retain personal information only as long as needed to fulfill the purposes described in this Policy, to meet legal or reporting requirements, or as otherwise permitted by law.

Our business is based in Canada, but some service providers or systems we use may be located outside your province or country. As a result, personal information may be processed in other jurisdictions, which may have different privacy laws and protections than those in your home region. Appropriate safeguards are used where required by applicable law.

Depending on your location and applicable laws, you may have rights relating to your personal information, which may include:​

• Access: The right to request access to the personal information we hold about you.

• Correction: The right to request corrections or updates to inaccurate or incomplete information.

• Deletion: The right to request deletion of certain information, subject to legal and contractual limitations.

• Consent and marketing preferences: The right to withdraw consent to certain uses and to opt out of marketing communications.

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

Our websites may link to third‑party sites, tools, or services that are not operated by Defign Solutions. This Privacy Policy does not apply to those third parties, and we are not responsible for their content, policies, or practices. You should review the privacy policies of any third‑party services you use.

Our website and Services are intended for business users and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13; if we become aware that such information has been provided, we will take steps to delete it in accordance with applicable laws.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When changes are made, the “Last updated” date at the top of the Policy will be revised, and material changes may be highlighted or communicated where appropriate.​

Your continued use of our website or Services after an updated Policy is posted indicates your acceptance of the changes.

If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, you can contact:

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Defign Solutions Ltd.
Phone: 1‑647‑271‑1149
Email: contact@defign.ca
Website: https://defign.ca