Terms & Conditions

Introduction

These Terms and Conditions (“Terms”) govern your use of the Defign Solutions Ltd. (“Defign Solutions”, “we”, “us”, “our”) website and the Digital Operations, Growth Systems, and Brand & Product Management service tiers (the “Services”). By accessing our website or engaging our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use our website or Services.

Services & Scope

Defign Solutions provides digital operations, systems optimization, and brand and product management services as described on our website or in any proposal, statement of work, or service agreement issued to you (“Service Agreement”).

Tier 1 – Digital Operations: basic systems and website upkeep.
Tier 2 – Growth Systems: site and automations optimized for leads, sales, and reporting.
Tier 3 – Brand & Product Management: full funnel, offers, and brand management as an ongoing system.

Only the items explicitly listed in your current plan or Service Agreement are included. Additional work may be quoted and billed separately.

Term, Billing & Payment

Services are generally billed on a monthly, recurring basis unless otherwise specified in writing.

Billing: In advance, per month, starting on the date of signup or as indicated on your invoice.
Payment: You agree to maintain a valid payment method and authorize recurring charges for your selected tier.
Late payment: We may pause or suspend Services if payment is not received on time, and may apply late fees where permitted by law.

All prices are stated in your local currency as specified on your invoice and are exclusive of applicable taxes.

Plan Changes & Pricing Updates

We may update tiers, inclusions, or pricing from time to time.

Any change to your plan price will be communicated in advance and will apply from the next billing cycle unless otherwise agreed.
Upgrades or downgrades between tiers typically take effect on the next billing date, unless we mutually agree on a different effective date.

Cancellations & Refunds

You may cancel your monthly Service by providing written notice (such as email) before the start of your next billing cycle.

Cancellations take effect at the end of the current paid period.
Fees already paid are non‑refundable, except where required by law or explicitly stated in your Service Agreement.

Client Responsibilities

To enable delivery of the Services, you agree to:

Provide timely access to required systems (for example: hosting, domains, website platforms, email tools, CRMs, analytics).
Supply accurate and lawful content, assets, and data.
Review and respond to questions, approvals, and deliverables within reasonable timeframes.

You remain responsible for your internal operations, compliance, and business decisions, including how you implement any recommendations.

Intellectual Property

Unless otherwise agreed in writing:

Your materials: You retain ownership of your existing content, brand assets, and data.
Our work: Once you have paid all applicable fees, you receive a non‑exclusive license to use the deliverables we create for your business purposes.
Our methods: Defign Solutions retains ownership of its processes, frameworks, tools, and know‑how used in delivering the Services.

We may reference completed work in our portfolio or case studies in a non‑confidential manner, unless you request otherwise in writing.

Third‑Party Tools & Services

Our Services may involve configuring, integrating, or advising on third‑party platforms (for example: website builders, automation tools, CRMs, analytics).

You remain subject to the terms, fees, and policies of those third‑party providers.
Defign Solutions is not liable for outages, changes, or issues caused by third‑party services or vendors.

Any third‑party fees are separate from our fees unless expressly included in your agreement.

Confidentiality

Each party will treat the other party’s non‑public information as confidential and will use it only for the purpose of delivering or receiving the Services, except where disclosure is required by law.

Limitation of Liability

To the fullest extent permitted by law:

Defign Solutions will not be liable for any indirect, incidental, consequential, or special damages, including lost profits, revenue, or data.
Our total aggregate liability for any claim related to the Services will not exceed the total amount you paid to Defign Solutions for the Services in the three (3) months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

No Performance Guarantees

Defign Solutions aims to improve your digital operations, systems, and brand performance, but does not guarantee specific outcomes such as particular lead volumes, sales levels, or revenue targets. Results depend on variables beyond our control, including your market, pricing, offer, and internal execution.

Website Use

Your use of our website is subject to these Terms and any additional notices posted on the site.

You agree not to misuse the website, attempt unauthorized access, or disrupt its operation.
Website content is protected by intellectual property laws and may not be copied or redistributed without permission, except as permitted by law.

Privacy

Your use of the website and Services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information. By using our website or Services, you acknowledge that you have reviewed the Privacy Policy.

Changes to These Terms

We may revise these Terms periodically.

The “last updated” date will be adjusted when changes are made.
Continued use of the website or Services after changes are posted constitutes acceptance of the updated Terms.

If you do not agree to the revised Terms, you should stop using the website and Services.

Governing Law & Dispute Resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, unless otherwise required by local law.

The parties will first attempt to resolve disputes informally. If unresolved, disputes may be submitted to mediation, arbitration, or the courts of competent jurisdiction in Ontario, as permitted or required by law.

Contact

For questions about these Terms or the Services, contact:

Defign Solutions Ltd.
Phone: 1‑647‑271‑1149
Email: contact@defign.ca
Website: https://defign.ca